TSMS LabsThe Science Makes Sense

Policies

Privacy Policy

Effective date: August 6, 2026
Last updated: August 6, 2026

TSMS Labs is a brand operated by Lore Biosciences LLC. References to “TSMS Labs,” “Lore Biosciences,” “we,” “us,” and “our” refer to Lore Biosciences LLC and the TSMS Labs brand.

3. Privacy Policy

3.1 Scope

This Privacy Policy explains how Lore Biosciences LLC, operating as TSMS Labs, collects, uses, stores, discloses, and protects personal information when you:

  • Visit the TSMS Labs website;
  • Create an account;
  • Place or attempt to place an order;
  • Subscribe to communications;
  • Contact customer service;
  • Participate in a promotion;
  • Use order-tracking features; or
  • Otherwise interact with us.

This Privacy Policy does not govern third parties that operate independently under their own privacy policies.

3.2 Information We Collect

Information You Provide

We may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Account credentials;
  • Organization or company name;
  • Order details;
  • Product inquiries;
  • Customer-service communications;
  • Research-use certifications;
  • Tax or exemption documentation;
  • Identity or age-verification information;
  • Payment-related information;
  • Promotion or coupon information; and
  • Information submitted in forms, reviews, surveys, or messages.

Complete card details are generally collected and processed directly by third-party payment processors rather than stored by us.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring pages;
  • Pages viewed;
  • Links clicked;
  • Session activity;
  • Approximate location derived from IP address;
  • Cart activity;
  • Checkout activity;
  • Cookie and similar-technology identifiers;
  • Date and time of access;
  • Error and diagnostic information; and
  • Security or fraud signals.

Information From Third Parties

We may receive information from payment processors, shipping carriers, address-verification providers, fraud-prevention services, analytics providers, email platforms, advertising or referral partners, social-media platforms, and public or commercially available sources.

3.3 How We Use Information

We may use personal information to:

  • Process and fulfill orders;
  • Authorize and verify payments;
  • Provide shipping and tracking information;
  • Communicate about transactions;
  • Respond to questions and support requests;
  • Verify age, identity, address, or purchaser eligibility;
  • Enforce research-use restrictions;
  • Detect and prevent fraud, abuse, security incidents, and prohibited activity;
  • Maintain customer accounts;
  • Administer promotions and discounts;
  • Improve website performance and customer experience;
  • Measure marketing effectiveness;
  • Send marketing communications where permitted;
  • Maintain business, tax, accounting, and compliance records;
  • Exercise or defend legal claims;
  • Comply with legal obligations; and
  • Protect customers, the public, TSMS Labs, and Lore Biosciences LLC.

3.4 Cookies and Similar Technologies

We may use cookies, pixels, local storage, session storage, tags, and similar technologies for essential website functions, shopping-cart persistence, account authentication, security, fraud prevention, preferences, analytics, performance measurement, marketing attribution, and advertising, where enabled.

Some cookies are necessary for the website to function.

Where required, you may manage nonessential cookies through the website’s consent tool.

Browser settings may also allow you to block or delete cookies. Blocking essential cookies may prevent certain features from working.

3.5 How We Disclose Information

Service Providers

We may disclose personal information to companies that perform services on our behalf, including website hosting, cloud infrastructure, payment processing, order management, shipping, address verification, email delivery, customer service, analytics, security, fraud prevention, accounting, and professional consulting.

Service providers receive information only as reasonably necessary to perform their functions or as otherwise permitted by law.

Business and Compliance Partners

We may disclose information to banks, card networks, payment processors, shipping carriers, insurers, auditors, attorneys, accountants, and compliance providers.

We may disclose information when reasonably necessary to:

  • Comply with law, court orders, subpoenas, or lawful government requests;
  • Investigate fraud, chargebacks, threats, or unlawful activity;
  • Enforce agreements and policies;
  • Protect rights, safety, property, or security; or
  • Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.

3.6 Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

Some analytics, advertising, or marketing activities may be considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws, even when no money is exchanged.

Where such laws apply, you may have the right to opt out through:

  • A “Do Not Sell or Share My Personal Information” link;
  • A cookie-preference tool;
  • A recognized browser-based opt-out signal; or
  • A request sent to [email protected].

We will process recognized opt-out preference signals, including Global Privacy Control, where required by applicable law and technically supported.

3.7 Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

Even after opting out of marketing, you may continue to receive nonpromotional communications concerning orders, payments, shipping, security, account administration, policy changes, and customer-service matters.

Marketing opt-out requests may take a reasonable period to process as permitted by law.

3.8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, meeting legal and compliance requirements, and maintaining security.

Retention periods vary according to the type of information, purpose, sensitivity, and legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely isolate it.

3.9 Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, transmission method, database, or storage system can be guaranteed completely secure.

Customers are responsible for maintaining the security of their devices, email accounts, passwords, and login credentials.

Notify us at [email protected] if you believe an account or communication has been compromised.

3.10 State Privacy Rights

Depending on your state of residence and whether the applicable law applies to our business, you may have the right to:

  • Confirm whether we process your personal information;
  • Access personal information;
  • Correct inaccurate personal information;
  • Delete personal information;
  • Obtain a portable copy of certain personal information;
  • Opt out of sale;
  • Opt out of sharing;
  • Opt out of targeted advertising;
  • Opt out of certain profiling;
  • Limit certain uses of sensitive personal information;
  • Appeal a denied privacy request; and
  • Receive equal service without unlawful discrimination for exercising privacy rights.

These rights are subject to legal exceptions.

3.11 Submitting a Privacy Request

Submit a privacy request to:

Email: [email protected]
Subject line: Privacy Request

Include:

  • Your name;
  • Email address associated with the account or order;
  • State of residence;
  • Type of request; and
  • Sufficient information for us to identify relevant records.

We may verify your identity before completing a request.

Verification may require matching information already maintained by us or providing additional documentation. Do not send unnecessary sensitive information.

An authorized agent may submit a request where permitted by law. We may require proof of authorization and identity verification.

3.12 Appeals

If we deny a privacy request and applicable law provides an appeal right, you may appeal by emailing [email protected] with the subject line Privacy Request Appeal.

Explain the decision being appealed and provide the original request details.

3.13 Children’s Privacy

The website and products are not directed to children.

We do not knowingly collect personal information from children under 13, and customers must be at least 21 years old to purchase products.

Contact [email protected] if you believe a child has provided personal information through the website.

The website may contain links to third-party websites. We are not responsible for their privacy, security, or content practices.

Review the privacy policy of each third party before submitting personal information.

3.15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted with a revised “Last updated” date. Where legally required, we will provide additional notice.

3.16 Privacy Contact

TSMS Labs / Lore Biosciences LLC
Email: [email protected]
Mailing address: 167 Park Ave, Windsor, CT 06095

Related policies: Terms & Conditions · Shipping & Payment · Research Use Only

Last updated: August 6, 2026